Shipping & Returns
Shipping
We offer free shipping nationwide on orders over $150. A flat rate (of $10- $20 depending on location) will be charged for orders under $150. Products are couriered and tracked from our warehouse in Auckland. We typically expect delivery within 3-5 working days to most major metro areas, however some variation may occur depending on your location. Millo Solo and Duo's will be delivered within 3-5 working days - you will be contacted by the delivery service to arrange.
Please be aware, orders are sent signature required. If you are not home at the time of delivery, a card to call will be left (with the exception of Rural Delivery). We cannot ship to PO Boxes or Parcel Lockers. Please provide a physical address for your order.
If you're having problems with delivery, don't hesitate to get in touch.
Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges* within 30 days of receiving your order.
* Please note the following terms and exceptions to our return and exchange policy:
- Items purchased with a discount code, or on sale, are final and cannot be returned or exchanged (this does not affect your rights under the New Zealand Consumer Guarantees Act 1993).
- Returned items (where not being returned due to fault) must be in a re-saleable condition with no signs of use or wear, with packaging unopened and with all labels and instructions intact (we do not accept returns once they have been released from their vacuum seal and have expanded).
- For items that are returned due to fault, please identify the fault/problem. Where an item is faulty or damaged due to a manufacturing fault we will either: (i) replace the product; or (ii) assess and repair the product; or (iii) give you a refund, in accordance with the New Zealand Consumer Guarantees Act 1993.
- We reserve the right to require proof of purchase.
- Our returns policy and the New Zealand Consumer Guarantees Act 1993 does not apply where the item is acquired in trade (that is you have bought the item for the purpose of a business, such as resale or use in a business).
To initiate a return or exchange, please contact: hello@millo.co.nz
Once the returned item arrives back with us, we'll be able to process your refund - this may take up to 14 days.
Please use tracked postage/courier when sending items back to us. We will not take responsibility for items lost in transit or process refunds for items that do not arrive back with us.
We will not refund the original shipping cost, or cover the cost of return shipping.
